My order history is emtpy

Yes, unfortunately it is not possible to view your orders from the previous site.

What about my pending order on the old site?

If you still had paid but not shipped order on the old site, it will be shipped to you as usual.

The item that I want to order is not in stock, can you notify me when the item is available again?

No, we can’t at this time.

Do I have to create an account or can I also place an order without an account?

You can order with or without an account. For more information about the benefits of an account see the FAQ category: Account.

How do I search for an article?

There are several ways to search within our website.

You can shop by Category. When you hover over the button ‘VINTAGE CLOTHING’ a drop down menu will appear. Here you can search within the various categories and refine your search by clicking on them.

We also have a convenient search function, which you will find at the top of the page on the right, next to the shopping cart. By clicking on the magnifying glass you’ll get a search bar at the top of the page. Here you can search by name, article number, size, color etc. The most sought search terms are revealed through a pop down.

Both in the general ‘vintage clothing’ page and in each of the categories you can filter by color, size, price, brand, material and last but not least we introduce as the only (!) Shop by Decades! Are you looking for or curious about items from a specific decade then you can use this tool.
Our product range extends from the 1920s to the 1980s.

How can I receive the ILV newsletter?

At the bottem of the website, you can enter your email address on which you want to receive the ILV newsletter on.
You will be informed of the latest news and on-going actions.

How can I pay?

IDEAL: Free, safe and very easy! You will be directly linked to your own page for Internet banking. Here you can transfer the amount immediately to our account. The advantage is that your order can be sent right away!

Paypal: Safe, fast and smart with Paypal Online payment

Creditcard: We accept MasterCard, Visa and American Express

We also accept: Amex, Sofort banking, Bankcontact en Maestro.

Do you have a size chart?

Yes! You can find it on each product page, in the Size Guide tab. Please note that the size tables are specific for each item and will vary per item!

Can I cancel my order?

Do you want to cancel your order? As long as your order has not been shipped, you have 5 days to cancel.

For cancellation, please contact our Customer Service.

What are the benefits of an account?

You can place an order with or without an account, but an account has some advantages.

For example, your address details, your order history and your list of favorites are stored in your account.

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