Can I return an item by post, even if I bought it in the store?

Yes, that is possible.

You can return the item to the address below, with a note with the text ‘RETURN’ with your name, address and your IBAN and BIC number. Also add (a copy of) the store receipt. – Store & Office
Prinsengracht 201
1015DT Amsterdam
The Netherlands


Returning your purchase, Nobody likes it, but sometimes there is no other choice. With our size guides and instructions, we want you to make the right choice. Nevertheless, returning cannot be prevented when online shopping. Now, we try to ease the pain when you have to.

Previously, a return from the Netherlands would have cost around € 7 and from Belgium & Germany between the € 12-17 . And often you have to wait in the line and pay at the postoffice.

What will change:


* Maximum of one free exchange return & shipment per order
* Minimum order value €40,-